Please go through the entire document before requesting any refund/cancellation of payment.
We hereby declare to all our external stakeholders
that request for any type
of Cancellation, for whatsoever reasons, will not be accepted/entertained by Whiteswan
Consultancy Services.
In most cases, we do not make any refund of
payment. If any stakeholder requests refund, the request will be at the sole
discretion of the organization. Whiteswan Consultancy Services is not liable to
give any justification for rejecting a refund request. You can, however, always
refer to the ‘Cancellation and Refund Policy’ page
on our website for clear
understanding of our policy.
Key
Concepts
A refund can either be
FULL or PARTIAL.
Full refund - 100% of
the amount paid is returned to the payer.
Partial refund - An
amount up to the net (the amount the merchant received) will be returned to the
payer. Multiple partial refunds can be made until the full net has been
refunded.
Our
Policy
We hereby inform all
our concerned external stakeholders that no full or partial refund is possible
for the payment made via online payment gateway for availing manpower
Consultancy Services from Whiteswan Consultancy Services.
In case a payment being
charged on the client’s Card/Bank but the organization does not receive any
payment due to whatsoever technical error, no refund can be made from
organization’s end. In such cases, you need to contact your bank for any
refund.
If a client makes
multiple payments for same service, he/she would be refunded net extra the
amount, after deduction of Payment Gateway charges or any other charges.
The application for
refund in the prescribed format should be sent to admin@whiteswan.info.
The application will
be processed manually and after verification, if the claim is found valid, the amount
received in excess after deducting Payment Gateway charges or any other
charges will be refunded by Whiteswan
Consultancy Services through electronic
mode in favor of the applicant within a period of 7 calendar days on receipt of
such claim. It will take 3-5 days for the money to show in your bank account
depending on your bank’s policy.
Additional Declaration
For
all online payments, please mind to note the transaction number and order no.
for future reference.
